1. Introduction: Associative – Your Premier Technology Partner

Welcome to Associative, a premier software development and consulting powerhouse headquartered in the vibrant technological hub of Pune, Maharashtra, India. Founded as a dynamic partnership firm on February 1, 2021, Associative is formally registered with the Registrar of Firms (ROF), Pune, solidifying our commitment to professional excellence and regulatory compliance. We operate with complete transparency under the official Permanent Account Number (PAN) ABUFA2034P and Goods and Services Tax Identification Number (GSTIN) 27ABUFA2034P1ZX.

At our core, we are a dedicated team of 11 highly skilled IT innovators and problem-solvers, passionate about transforming visionary ideas into tangible, impactful, and scalable digital realities. Our mission is to serve as a trusted technology partner, guiding businesses through the complexities of the digital landscape. With a foundation built on open communication and unwavering transparency, we create comprehensive solutions that drive growth, efficiency, and market leadership for the businesses we serve.

2. Our Guiding Philosophy and Core Values

Our operational philosophy is anchored in two fundamental pillars: absolute transparency and a holistic approach to product development.

  • Radical Transparency: We believe trust is the cornerstone of any successful partnership. We provide regular, detailed updates, comprehensive reports, and even screen recordings of all work in progress. This demystifies the development process, fosters collaboration, and gives our clients the confidence that their investment is being managed with the utmost integrity.

  • Holistic Product Development: In an industry often focused on a Minimum Viable Product (MVP), we believe in building complete, robust, and polished solutions from the ground up. Our goal is to deliver a fully-featured, production-ready product engineered for future scalability and long-term maintainability. We do not cut corners; we build solutions that last. All communication is documented via WhatsApp and email to ensure perfect alignment and create an unimpeachable record of all decisions.

3. Our Comprehensive and Diverse Service Portfolio

Associative offers a vast portfolio of services designed to meet the full spectrum of modern digital business needs. We are a one-stop shop for businesses looking to build, innovate, and thrive in the digital age.

3.1. Machine Learning (ML) and Artificial Intelligence (AI) Development – Key to Your AI Call Centre

As a leading AI call centre development company, we turn data into a strategic asset by building intelligent systems for communication and automation.

  • Core Technologies: We utilize Python’s rich ecosystem (TensorFlow, PyTorch, Scikit-learn, NLTK, spaCy), Java’s ML libraries (Weka, Deeplearning4j), and R for statistical computing.

  • Generative AI & LLMs: We are at the cutting edge, working with Large Language Models (LLMs) and frameworks like Keras, LangChain, and Ollama to build chatbots, conversational AI, and AI SaaS platforms—all essential components for a modern AI call centre. We also work with emerging languages like Julia and Mojo.

3.2. Other Specialized Development Services

  • Web Development: Crafting exceptional, responsive digital experiences using React, Angular, Vue.js, Node.js, Python (Django, Flask), and Java (Spring Boot).

  • Mobile Application Development: High-performance native Android (Kotlin/Java) and iOS (Swift/SwiftUI) apps, with primary cross-platform expertise in Flutter and Dart.

  • Custom Software Development: We build bespoke software from the ground up to streamline operations using C++, C, Python, Java, and the Electron framework.

  • Blockchain & Web3 Development: Designing and developing DApps, NFTs, and smart contracts using Solidity, Vyper, Rust, and Go.

  • Augmented Reality (AR) & Virtual Reality (VR) Development: Creating immersive experiences using ARKit, ARCore, Vuforia, and Oculus (Meta Quest) SDK.

4. Our Unique Work Structure and Commitment to Transparency

  • Work Hours and Schedule: Our team operates from Monday to Saturday, with flexible engagement models between 3 to 9 working hours per day.

  • Unprecedented Transparency: We provide screen recordings of our developers’ screens during all project work hours. These recordings, along with the latest source code, are shared daily or weekly, providing concrete, verifiable proof of the work performed.

  • Payment and Invoicing: We offer per-developer-per-hour and fixed project cost/milestone-based models. For hourly work, invoices are submitted daily after you receive the work proof. This pay-as-you-go model ensures you only pay for work that has been completed and verified.

5. Official Terms and Conditions of Service

By engaging the services of Associative, you agree to the following terms.

  • Service Commencement and Refunds: All service orders are final. Due to the custom nature of our work, cancellations and refunds are not available once work has commenced.

  • Work and Communication: All developers work from our secure office. There are no on-site visits or direct developer communication. All communication is managed through our project managers via WhatsApp and email.

  • Third-Party Costs: The client is solely responsible for all costs associated with third-party resources (themes, plugins, APIs, developer accounts, hosting, etc.).

  • Limitation of Liability: Our liability is strictly limited to the total amount paid by the client for our services.

  • Client Conduct: Abusive or threatening behavior will result in the immediate termination of services without a refund.

  • Project Time Estimates: Time estimates are not guaranteed timelines. Custom projects (websites, apps, games) typically require a minimum of 1000-10000 hours. Template-based projects require a minimum of 50 hours.

  • Payment: Invoices are due upon receipt to ensure the continuation of work. Accepted methods include RTGS, NEFT, IMPS, and UPI.

  • Post-Project Support: We provide a 7-day period of complimentary post-launch support. Further support is subject to additional charges.

  • Service Expectations: Our services are technically executed based on client requirements. We cannot guarantee that results will meet subjective expectations regarding aesthetics or other non-quantifiable aspects.

Thank you for considering Associative as your technology partner. We look forward to bringing your vision to life, especially in the field of intelligent and automated communication systems.

Sincerely, Associative

Contact Information

WhatsApp/Call: 9028850524

Email: info@associative.in

Address: Khandve Complex, Yojana Nagar, Lohegaon – Wagholi Road, Lohegaon, Pune, (M.H), India – 411047

Office Hours: 10:00 AM to 8:00 PM, Monday to Saturday